Oslo · Product & design · Full-time
Good support is part of why venues trust us, and we want to keep it that way as we grow across new markets. We're looking for someone to own how our customers get help, and to rethink what that means now that AI can carry a real share of it.
AI can answer a growing number of the questions that come in, which frees up the human side for the more interesting work: designing the self-help experience, deciding what AI should answer and how it should sound, spotting the patterns behind repeat questions, and turning them into better product and clearer docs.
You'd need to like people and like systems. The role sits between customer, product, and the tools we use to help, and you'd help define how all three fit together.
If you want to shape what modern customer support looks like while staying close to the people who use what we build, we'd love to hear from you.
