Once an event has ended, you can no longer cancel a participant from the event itself. If you need to give someone their money back, do it from the transactions list.
Why the option is gone
The Delete and refund participant option only works until the event is over. After that, Alba shows an error that the booking has already started.
How to refund after the event
- Go to Accounting, then Transactions.
- Find the payment for the event, using the customer’s name or the date.
- Choose to refund it, and write a reason.
The refund goes back to the card the customer paid with.
If they paid with a value card
A refund from the transactions list returns money to a card. If the customer paid for the event with a value card, give them the amount back by adjusting their value card balance on their customer card. See How admins can see or adjust the balance on a value card.
For refunds before the event, see How to cancel an event.