Not in the Alba admin. A refund returns the whole payment. You can refund the full amount or nothing. You cannot enter an amount.
What you can do instead
- Give the difference as a value card. Go to Products, then Value cards, and use Assign value card to customer. Enter the amount you want to give back. The customer can use it on their next booking. See How to give a customer a value card.
- Refund in full and charge again. Refund the payment, then create a new booking for the right time or amount and send the customer a payment link. See How to use payment links for bookings.
- If the customer paid with a value card, adjust the card balance by the amount you want to return. See How admins can see or adjust the balance on a value card.
How to refund the full amount
- A booking: open the booking and choose Cancel booking. If it was paid, you can refund to the original payment method or to a value card for the booking amount. See How to cancel a booking (admin).
- Any payment: go to Accounting, then Transactions, find the payment and refund it with a reason.
For a series paid in one payment, see How to set up group bookings.