How to view active members for a membership

You can easily view all members connected to a specific membership in Alba. Below are two different ways to do this, depending on what you need.

Option 1: View members from the Customers page

This method is useful if you want to search, sort, contact, or export customers.

Step 1: Open the Customers page

Go to Admin → Customers.

Step 2: Filter by membership

At the top of the page, you will see a dropdown labeled “Show all customers”.

1. Click the dropdown
2. Select the membership you want to view
   1. Examples: Premium Membership, Junior Membership
3. The list updates automatically

You will now only see customers with that membership.

Step 3: View and manage members

From the filtered list you can:

• Search by name, email, or customer relationships
• Sort by clicking column headers
• Open a customer to view full details
• Export the list to Excel
• Send email to all filtered members (based on consent settings)
• Add new members using the “Add member” button

Information shown per customer

Each row includes:

• Full name
• Email address
• Customer relationships, such as:
  • Memberships
  • Value cards
  • Booking history
  • Event participation

Important limitation of the Customers list

The Customers page does not always show a complete or accurate member count.

Keep in mind:

• Only customers who have made at least one booking appear in the list
• New members who have not booked yet will not be visible
• Customers with expired memberships may still appear if they have booking history

Because of this, the Customers list should not be used as your source of truth for active memberships.

Option 2: View the accurate list of active members

For correct and up-to-date membership numbers, use this method.

Steps

1. Go to Products → Memberships
2. Click the green info icon (ⓘ) next to a membership

A modal will open showing:

• The exact number of active subscribers
  • Example: 10 / 20 subscribers
• A full list of current active members
• Name and email address
• Renewal date (if applicable)

This view includes all active subscribers, even if they have never made a booking.

Why the numbers may not match

If you see different member counts in Alba:

• Products → Memberships → Info icon
  • Shows all current active subscribers
  • Always accurate
• Customers page
  • May include expired members
  • Excludes members without bookings

Always rely on Products → Memberships → Info for active membership totals.

How to verify payment status

Recurring memberships

In the info modal, each member will have a renewal date. If a renewal date is present, the member has an active recurring payment.

One-time memberships

If the customer appears in the active subscribers list in the info modal, the membership has been paid.