To contact us, please send an email to hello@albaplay.com. Your request will enter our support system and be delegated to the person best suited to handle it. We usually respond the same day, but more complex issues may take up to one week to resolve.
We read all tickets within the hour, but our ability to handle support requests within a reasonable timeframe varies depending on the number of tickets we receive. We prioritise the most pressing issues first, then work through the remaining requests in order.
If your ticket does not appear urgent, it may be placed on hold while we resolve higher-priority matters. We apologise for any inconvenience this may cause.