How to cancel a booking (admin)

To cancel a booking as an admin:

1. Go to Bookings in the admin panel.
2. Click the booking to open the drawer.
3. Click Cancel booking.

If the booking has been prepaid, you will be offered two refund options:

1. Refund to the original payment method
2. Refund to a value card

Refunding to a value card creates a value card for the exact booking amount, which is automatically added to the customer’s profile. On their next booking, the value card appears as a payment option.

The customer receives a confirmation email about the cancellation, including a note about the value card if used.