If a customer cannot open the door, check the following:
- Confirm the customer is within the allowed access window you defined in Settings > Doors.
- Check if the customer verified their phone number successfully.
- If they are using a shared door key link, confirm the person who made the booking has verified their phone. Co-players cannot open the door from a shared link until the booker is verified.
- Confirm that your access control system reports the door or controller as online.
- Verify that the correct door is mapped to the correct bay or venue entrance.
If the issue continues, please contact us.